Employers, is it important for your supervisors to know how to manage a work environment where not everyone is the same? Differences of race, age, class, gender, religion, language and culture cannot be isolated from today’s workplace. Supervisors are the first line of employee interaction. They are responsible for creating an employee’s sense of ownership in the organization’s goals, and a sense of commitment to the company. This can be a particularly daunting challenge if the workers are foreign-born, “nontraditional” or minority, or new to the workforce.
The proven successful Success Academy curriculum has received rave reviews from the company supervisors who have taken it. References available upon request. The training is built around successfully managing employees in a diverse workplace.
The curriculum is available in one day or as two individual four-hour modules.Module I
The Changing Nature of the Workplace
Defining the New Sector Employee
What New Sector Employees Told Us About Themselves
Impact on Workplace
Different or Difficult?
Dynamic Needs Hierarchy
Trust: Gaining Maximum Benefits
The Supervisor’s Role
Actions That Will Make a Difference
Perceptions, Stereotypes, Biases
Steps to TakeModule II
Celebrating Differences
Why Do We Pretend There are No Differences
Dynamics of Change: Employees’ Perspective
Seven Dynamics of Change
Dynamics of Change: Supervisors’ Perspective
Dealing with the Pressure of Managing Change
Handling Stress on the Supervisor
The Golden Rule of Change
Putting it to Work
Warning Signs
Applications for the Workplace
A training program that pulls no punches in its approach to teaching employees the basic people and work skills they need to increase their productivity and achieve your company goals.
Do you have employees, especially new ones, who don’t understand why it’s important to show up on time, don’t know how to communicate with each other or their supervisor, who don’t know how to follow directions, solve problems or resolve conflicts?
The Fundamentals Workshop covers all the basics and more yet can be customized to your workplace and place emphasis on your own especially knotty employee issues and problems at no extra charge.
Module I
Learning Styles
Listening Skills
Fact Finding
Communications
Problem Solving
Goal Setting
Coping With Change
Time ManagementModule II
Teams/Collaboration
Working with the Public
Negotiation
Organizing/Arranging/Prioritizing
Conflict Resolution
Phone Etiquette
Following Directions
Advanced Work Communication
Attitude is Everything